What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. shoalhaven.com collects PII when you:
• Make a booking Your full name, address, email address and phone number are taken each time you make a booking with visitor centre.
• Contact shoalhaven.com
shoalhaven.com collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How We Use Your Information
shoalhaven.com uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on shoalhaven.com may be used to:
• Purchase shoalhaven.com products or services
Information collected when you purchase from shoalhaven.com is used to charge your credit card and deliver you’re booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who We Share Your Information With
shoalhaven.com does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
shoalhaven.com provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although shoalhaven.com offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase with visitor centre.
• Legal obligations
shoalhaven.com may be required by law to disclose information provided by you to Shoalhaven Visitor Centre for the purposes of obtaining products or services from shoalhaven.com
shoalhaven.com may also disclose information against someone who poses a threat to shoalhaven.com interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
shoalhaven.com believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to shoalhaven.com in your booking, please contact us.
If at anytime you wish to enquire about any of your PII that is stored by shoalhaven.com please contact us.
Validity of Rates
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.
Payment is due within one hour of receiving written confirmation from Shoalhaven Visitor Centre. Please proceed to our "Secure Payment" form to submit credit card details.
Whilst we provide a Free Booking Service, cancellations of Confirmed bookings (where payment has been made) will attract an cancellation fee of 10% in the case of a Gold Medal establishment or 12.5% for a 24 Hour establishment. Administration fee is in addition to the Cancellation Fee of the Service Provider/Operator and is non-refundable. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.
All refunds must be sought directly from the Operator. Refund payments maybe made either by cheque, cash or credit card. Refund payment type will be at the discretion of the Operator.
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.
By making a booking and paying by credit card you agree to indemnify the operator of the booked property against all damages or loss caused during the time you have booked the property excluding acts of God, such as storm damage, bush fire and natural flood, or normal and reasonable wear and tear. Remuneration for any such damages or loss will be sought from you directly by the operator or charged directly to your credit card.